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maciek-stachursky 
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Joined: 29 January 2009 Location: Poland Online Status: Offline Posts: 4 |
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 Topic: Lettings MatchPosted: 29 January 2009 at 4:46pm |
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Stachurski
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Grampa
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Joined: 28 August 2008 Location: England Online Status: Offline Posts: 1348 |
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Posted: 29 January 2009 at 6:49pm |
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Dont mince your words, come out with it and say what you mean
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Richlist
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Joined: 01 January 2007 Location: UK/Spain/France Online Status: Online Posts: 3332 |
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Posted: 29 January 2009 at 7:31pm |
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I guess that means bad news for mothers in Bishop's Stortford (wherever that is?) and any gullible landlords who might do business with them !!!
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Comments assume you're in England/Wales, pay under £2083 monthly rent and that your last AST was dated after 6/4/2007. Probably the best landlord in the world - well if its good enough for Carlsberg.
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northseaisland
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Joined: 24 March 2008 Location: SOUTH EAST Online Status: Offline Posts: 1137 |
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Posted: 30 January 2009 at 1:28am |
 An unfortunate story!However there are two sides to this, maybe Lettings Match would like to give their side of the situation?.
If the deposit was in a protected scheme, they would not have had the final decision.
I see you are in Poland, did you stick around long enough to find out where your deposit was, and what reasons were given for any of it to be withheld??
  NSI |
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There are no mistakes in life, only lessons!
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Lettings Match
Property Professional 
Joined: 02 January 2009 Online Status: Offline Posts: 25 |
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Posted: 02 February 2009 at 2:13pm |
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Thank you for highlighting this post to me Nic.
I have looked into it further. Maciek, you need to contact accounts@lettingsmatch.com and provide your accurate bank details as the account details you left for your barclays account is not valid. Barclays advise this account is CLOSED.
Furthermore you did not give a forwarding address or phone number.
Lettings Match are happy to refund your money to you. However you should follow the correct avenues. I would suggest when you email accounts@lettingsmatch.com you also provide copies all your final cleared bills as requested in the last letter sent to you, before you departed.
Many Thanks
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Richlist
The 2,000 Posts Club
Joined: 01 January 2007 Location: UK/Spain/France Online Status: Online Posts: 3332 |
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Posted: 02 February 2009 at 2:46pm |
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I would suggest when you email accounts@lettingsmatch.com you also provide copies all your final cleared bills as requested in the last letter sent to you, before you departed.
Why ?
We already know that utility bills are the sole responsibility of the tenant....not the landlord or his letting agent whose ONLY responsibility in this matter is to provide the utility companies with the tenants name, moving in & moving out dates and meter readings.
Seems this is an unnecessary requirement......unless you know differently ?
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Comments assume you're in England/Wales, pay under £2083 monthly rent and that your last AST was dated after 6/4/2007. Probably the best landlord in the world - well if its good enough for Carlsberg.
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Lettings Match
Property Professional
Joined: 02 January 2009 Online Status: Offline Posts: 25 |
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Posted: 02 February 2009 at 2:53pm |
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We ask for copies of Paid Utility Bills, where no forwarding address is provided. If we have forwarding addresses, we can point the utility company to that address. If we don't they start sending bills to us and sometimes the landlord. This is not acceptable to us or the landlord. If you have ever phone the utility companies, they always request the final meter readings and forwarding address.
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Richlist
The 2,000 Posts Club
Joined: 01 January 2007 Location: UK/Spain/France Online Status: Online Posts: 3332 |
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Posted: 02 February 2009 at 3:08pm |
Thanks for that clarification.... 2 further comments:-
1. You have already asked the man from Poland to provide a forwarding address along with his bank details so that you can refund his money.....so, you won't need the proof of payment as well. You could have asked for one OR the other .....you don't actually need BOTH.
2. I have NEVER had a problem with ANY utility company when I tell them that my tenants forwarding address is in India, Australia, New Zealand or don't know etc and the chance of them responding is virtually zero. Its still NOT the landlord or letting agents responsibility.
Its these sort of ridiculous requests made by lettings agents that get them a bad name. It infuriates me when you ask for information that you don't need and quite frankly has nothing to do with you. The matter is between the tenant and their utility suppliers.
You would do well to note these facts for the future.
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Comments assume you're in England/Wales, pay under £2083 monthly rent and that your last AST was dated after 6/4/2007. Probably the best landlord in the world - well if its good enough for Carlsberg.
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Lettings Match
Property Professional
Joined: 02 January 2009 Online Status: Offline Posts: 25 |
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Posted: 02 February 2009 at 3:39pm |
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It's great that you have been infuriated Richlist,
As it appears most of the time you infuriate everyone else.
I did not know that everyone on this forum had to answer to you and abide by your feelings, even when a matter does not even involve you.
I have made it clear, the tenant simply needs to contact accounts@lettingsmatch.com with a bank account that is his and that is open (this usually helps things).
We require a forwarding address or site of paid bills (which tenant has agreed to when signing tenancy agreement).
We require one or the other. That's our decision and not yours Richlist.
If the tenant concerned simply provides what we require MAINLY a bank account that works, his deposit can be paid out today.
It is now up to the tenants to do his bit.
Or is it going to be my fault if the tenant does not contact me?
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Richlist
The 2,000 Posts Club
Joined: 01 January 2007 Location: UK/Spain/France Online Status: Online Posts: 3332 |
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Posted: 02 February 2009 at 4:05pm |
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We require a forwarding address or site of paid bills (which tenant has agreed to when signing tenancy agreement).
I still don't understand why a lettings agent would require site of paid utility bills when:
1. The law doesn't require YOU to obtain them.
2. The utility company doesn't require/ can't insist that you obtain them.
3. Its a matter between the tenant and the utility suppliers.
I'd have thought you could have expended spare time & effort on those aspects of your business that could really make a difference.
We require one or the other. That's our decision and not yours Richlist.
Most vacating tenants willingly supply a forwarding address.......and thats really all thats required. Most tenants will bulk at having to provide YOU with proof of final utility accounts and they could refuse. Just because its in the tenancy agreement doesn't mean its valid.
Still, if you want to stick your head in the sand thats fine.
Just carry on asking for the documents from tenants that don't need to provide them and on behalf of those that didn't ask you to supply them in the first place ! You won't be the first letting agents that have wasted everyones time.
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Comments assume you're in England/Wales, pay under £2083 monthly rent and that your last AST was dated after 6/4/2007. Probably the best landlord in the world - well if its good enough for Carlsberg.
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